Residential Properties
Terms Of Service - Doggy Repooval, LLC


By using the doggyrepooval.com web site ("Service"), a service of Doggy Repooval, LLC, you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Doggy Repooval, LLC reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the service after any such changes shall constitute your consent to such changes.

You can access the most current version of the Terms of Service at doggyrepooval.com

Access to Property
  1. By ordering the Doggy Repooval, LLC service you are agreeing to allow Doggy Repooval, LLC staff members access to the designated yard or kennel areas of your property on the designated service day, each week of the free or paid for period.


  2. All aggressive dogs or dogs prone to flee the property will be placed away from the service area on the designated service day. If Doggy Repooval, LLC is unable to service, due to such a dog being in the service area, the service will be recorded as completed and is deemed chargeable. You will be informed of the reason service to your property was prevented.


  3. If a Doggy Repooval, LLC staff member is not allowed access to your property on the designated service day, for whatever reason, the service will be recorded as completed and is deemed chargeable. You will be informed of the reason access to your property was prevented.

Billing & Pricing
  1. Doggy Repooval, LLC currently offers two methods of payment; credit/debit card or checks. Any checks must be received and banked in advance of service provided. We will not pick up a check on the day of service.


  2. If, due to extreme weather conditions, we are unable to provide service, your account will be credited for the day’s service and taken into account in the next billing cycle. However, in most cases, we will attempt to provide your service within two days.


  3. The prices for the service are outlined below. Doggy Repooval, LLC reserves the right to change prices at any time, whilst always informing you, the customer.


  4. Promotional discounts or credits are nontransferable, not for resale, and not redeemable for cash. Promotional discounts or credits are limited to one use per customer.

Our prices are as follows (Rates are per month)

Service

1 Dog

2 Dogs

3 Dogs

1x / week

$39.95

$49.95

$59.95

2x / week

$74.95

$89.95

$99.95

3x / week

$104.95

$124.95

$144.95


*Additional fees may apply for the following:
  • hosing off service area

  • hauling waste away with regular weekly service

  • yards larger than 1/3 acre

Guarantees
  1. Doggy Repooval, LLC offers a 100% Satisfaction Guarantee. We ensure your satisfaction by revisiting your property within 24 hours of your notification that you are not satisfied that all of your dog’s waste has been removed from your property. The only stipulation to this guarantee is that the waste has to be in an area of the yard that Doggy Repooval, LLC has been instructed to clean. Notification must be made to the Doggy Repooval, LLC office telephone number (661) 309-5967 and within 24 hours of your last service. If the notification is out of normal business hours, a message can be left with our answering service to be dealt with the next working day. We require that you notify us within 24 hours of your last service as we need to be able to assess whether the job was done correctly. Any longer than 24 hours makes that assessment impossible.


  2. For any concerns, please contact Doggy Repooval, LLC telephone number (661) 309-5967, email customersupport@doggyrepooval.com, or write to Doggy Repooval, LLC [19197 Golden Valley Rd. #523, Santa Clarita, CA91387]. We are committed to responding to your concerns in a professional and courteous manner and will do our utmost to resolve any situation to your satisfaction.

Cancellation & Termination of Service
  1. You can terminate the service at any time provided that we have received notice within 24 hours of the start of your designated service day. There is no binding contract.


  2. When your card has been charged in advance of service, or a check has been received, we generally do not provide a refund - we will complete the paid for service. Special offers or discounts of any kind are nonrefundable. If a refund is specifically requested, Doggy Repooval, LLC will charge a $10 administration fee to process any refunds. This applies to One-Time Service Calls and Regular Service.


  3. You are solely responsible for properly terminating your service. A telephone notification is required. Email is not considered cancellation as they can be missed or caught in spam filters.

General
  1. Doggy Repooval, LLC, in its sole discretion, has the right to suspend or terminate your service for any reason, at any time.


  2. Doggy Repooval, LLC reserves the right to refuse service to anyone for any reason at any time.


  3. Doggy Repooval, LLC reserves the right to change the assigned service day for any reason at any time, whilst always informing you, the customer.


  4. Doggy Repooval, LLC shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.


  5. The use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis.


  6. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Doggy Repooval, LLC customer or employee will result in immediate termination of service without refund.


  7. You expressly understand and agree that Doggy Repooval, LLC shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages.


  8. By ordering the service you understand that we may send you communications via electronic mail. You will have the opportunity to opt-out of receiving electronic mail from us by following the opt-out instructions provided in the message.


  9. Providing order information with a lower number of dogs than actually use the yard may result in suspension or termination of service without refund. Your rate will be automatically increased to the number of dogs found in your yard/home on a consistent basis, without notice. It is your responsibility to inform Doggy Repooval, LLC of the accurate number of dogs using your yard on a regular basis.


  10. The days we do not work are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your service falls on one of those days we will clean your yard either directly before or after the holiday.

Terms of Service Last Updated: 12-06-2015
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